ORDER & PRODUCT FAQ
If you know the name of the piece you can use our chat, contact us by email, phone or WhatsApp. You can also view our products page. You can also send us an email with the name, month, and page number of the magazine or a picture of the magazine page. Our team will try to help you with which information you have.
You can buy por pieces through our website or in our showrooms in London and Dubai. You can were they are in our contact page.
PRICES & DISCOUNTS FAQ
PRODUCTION & ORDER FAQ
They are both located in Oporto, an historical city in the North of Portugal. Ottiu pieces are handmade in Oporto, in Portugal..
Production time is between 6 to 8 weeks. It may differ depending on the quantities and customizations made. The delivery time is not included.
You can always check the status of your order by by email, phone or WhatsApp and we also provide details about updates like sending product photos. The delivery tracking can be made by the traking code we will provide if we manage the transportation. You can contact us by email, phone or WhatsApp to know more.
After we confirm the initial payment of 50% of the order value.
A few days before shipping your order we will request you the balance payment and send pictures of the pieces. As soon as the pieces are shipped, we will inform you with all the details of the transportation company as well as the tracking info. If you arrange your own shipment we cant help you with that information. You can contact us by email, phone or WhatsApp to know more.
Once the order has been dispatched we no longer can change the addressof delivery. All we can do is give you the contact details of the transportation company so, in case you would like to change your shipping address, you can contact them. This may bring extra costs that are not supported by us because where not included in the aproved proforma. You can contact us by email, phone or WhatsApp to know more.
WARANTIES & POST SALES FAQ
If you have a piece that you need to return/exchange first you need to emails or phone us to inform us about the issues. You will need to give us photos and/or videos or the damaged piece(s). After that we will arrange so that the matter is resolved according to each case. We dont accept returns without previous contact and if this happens they will be refused at the customer’s expense. You can contact us by email, phone or WhatsApp to know more.
All our pieces leave our factory in perfect condition and perfectly packed, and before that we send you pictures of them. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to Ottiu during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to firstname.lastname@example.org. You can contact us by email, phone or WhatsApp to know more.
DATA & MARKETING FAQ
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We try present our colors and/or finishes as closely possible to the final product, but with variations in screen monitors and digital the representation is not always 100% accurate. Because of that we can’t guarantee an exact match in colors and finishes shown on our website and brochures to the final product. Even with samples colors may vary in different batches.