Faq

To order one of our exclusive pieces please send us an email to info@ottiu.com

Our sales manager can guide you through the decision making process via telephone or email.

Please visit our Contact page and send us an email with the name, month, and page number of the magazine. Also, please describe which piece it is that you would like information on and we would be happy to reply to your request.

Your order will be shipped once the production is complete and you have made the full payment. The delivery time depends on the shipping options you choose and on your location.

Ottiu sells its pieces all over the world and we provide help with the transportation.

You can always check the status of your order by mailing us and we also provide details about updates if necessary.

They are both located in Oporto, an historical city in the North of Portugal. Ottiu’s pieces are handmade in Oporto, in Portugal.

Once you made the initial payment we will start the production.

Production time is between 6 to 8 weeks. The delivery time is not included.

The lead time for custom orders can vary between 10 and 12 weeks. For orders of numerous quantities Ottiu reserves the right to agree with costumer the production lead time.

After you made your order you will receive a confirmation by email with further details on how to proceed.

In case of your order is a custom piece once we start production it cannot be altered. For standard pieces it depends on a case-by-case basis. You should contact us and expose all the details on your request and it will be evaluated.

You can pay by making a bank transfer or Paypal. Payments with credit cards are also available. Contact our team to know more.

You can pay in €uros, US dollars or GB Pounds.

The payment should be done by bank transfer and a receipt of the referred transfer should be sent to the email info@ottiu.com. You must make a transfer of 50% of the total value of the Proforma to place the order and the balance payment must be done 3 days before shipment.

Ottiu offers exceptional discounts for professionals, showrooms and contract/hospitality projects. For more specific information, please contact our sales team to info@ottiu.com.

VAT is not included in the price, this legal tax must be added

If you choose to take Ottiu’s help in transportation, we guarantee insurance by the transport company. However, if you choose to schedule it yourself, we strongly advise you to get insurance. We do not require you to sign the order, but if you prefer you can sign it.

Three days before shipping your order we will request you the balance payment. As soon as the pieces are shipped we will inform you with all the contact details of the transportation company.

Order date means the day that you have made your order. Ship date concerns to the day that your order has been shipped.

Once the order has been dispatched it is no longer our responsibility. You will be give all the contact details of the transportation company so, in case you would like to change your shipping address you can contact them.

Usually we ship all pieces of the same order together. However, if you prefer we can ship them as soon as they are produced.

After your order has been dispatched we will contact you with all the details you need. We will also kindly ask you for a contact of a second person. If you aren’t in when the parcel arrives this person will be contacted.

No returns will be accepted without written consent from Ottiu. Unauthorized returns will be refused at the customer’s expense. For authorized return we will provide all the information needed.

All our pieces leave our factory in perfect condition and perfectly packed. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to Ottiu during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to info@ottiu.com.

If the product is correctly used and for some reason it gets damage, we will take responsibility and repair it.

Ottiu doesn’t keep stock of its pieces. Generally, our pieces are produced upon request, so you will need to wait for the production time. However, on a case-by-case basis we might be able to fulfill your order immediately.

Ottiu has pieces that will give a trendy touch to your portfolio improving it with a varied range of products. Ottiu is constantly launching novelties increasing your capacity to fulfill your client’s needs. It is also possible to customize our pieces in order to be suitable for your clients. We offer competitive lead times, exceptional discounts with good profit margins. If you need anything we are glad to assist you in short period of time.

By subscribing our newsletter, you will receive all of our novelties and special promotions. You can subscribe it on our website.

You can unsubscribe at any moment by using the footer link in the newsletter or by requesting it to webmaster@emotionalbrands.com.pt

If you have chosen to provide us your personal data, be assured that such data is solely used by Ottiu for keeping you informed regarding Ottiu products, Ottiu events and other related news items or for market- and opinion research. No data provided to us shall be sold to third parties or otherwise used by third parties.